Nirmal Agro Foods is committed to
delivering high-quality food products safely and efficiently across India. This
Shipping Policy outlines our shipping process, timelines, and related terms.
1. Shipping Coverage
- We currently ship products across all
major locations in India.
- Delivery availability may vary depending on
the serviceability of your location by our logistics partners.
2. Order Processing Time
- Orders are processed within 1–3 business
days after payment confirmation.
- Orders placed on weekends or public holidays
will be processed on the next working day.
3. Shipping Charges
- Shipping charges (if applicable) will be clearly
displayed at checkout.
- We may offer free shipping on
selected products or orders above a certain value.
4. Delivery Time
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Note: Delivery timelines are estimates and may vary due to external factors.
5. Order Tracking
- Once your order is shipped, you will receive
a tracking ID and link via SMS/email.
- You can track your shipment in real-time
through the courier partner’s website.
6. Packaging & Handling
- All products are packed with care to
maintain hygiene and quality standards.
- We use secure packaging to prevent damage
during transit, especially for edible and sensitive items.
7. Delivery Attempts
- Our delivery partners will attempt delivery 2–3
times.
- If delivery fails due to:
- Incorrect address
- Customer unavailability
the order may be returned to us.
8. Delays in Shipping
While we strive for timely delivery,
delays may occur due to:
- Weather conditions
- Transportation or courier issues
- Government restrictions or holidays
- High demand or unforeseen circumstances
Nirmal Agro Foods is not liable for
delays caused by such external factors.
9. Damaged or Tampered Packages
- If you receive a package that is damaged
or tampered, please:
- Do not accept the delivery (if visible at
doorstep), OR
- Report the issue within 48 hours of
delivery
- Please provide photo/video proof for
quick resolution.
10. Undelivered / Returned Orders
- If an order is returned due to incorrect
address or failed delivery attempts:
- Reshipping charges may apply
- Refunds will be processed after deducting
shipping costs
11. Policy Updates
Nirmal Agro Foods reserves the
right to update this Shipping Policy at any time. Changes will be posted on
this page with the updated effective date.