Welcome to the Nirmal Agro Foods
website. By accessing or using our website and purchasing our products, you
agree to comply with and be bound by the following Terms & Conditions.
Please read them carefully.
1. Introduction
Nirmal Agro Foods (“we”, “our”,
“us”) is engaged in the manufacturing and sale of food products across India.
These Terms govern your use of our website and services.
2. Eligibility
- You must be at least 18 years old to
use this website.
- By placing an order, you confirm that the
information provided is accurate and complete.
3. Products & Services
- We deal in packaged food products including
edible oils, agro-based products, and related items.
- Product images on the website are for
illustration purposes only. Actual packaging may vary.
- We strive to ensure product quality, but
natural variations may occur.
4. Pricing & Payment
- All prices are listed in Indian Rupees (INR)
and are inclusive/exclusive of applicable taxes as mentioned.
- We reserve the right to change prices
without prior notice.
- Payments must be made through approved
payment methods (UPI, debit/credit cards, net banking, etc.).
- Orders will be processed only after
successful payment confirmation.
5. Order Acceptance &
Cancellation
- We reserve the right to accept or reject any
order at our discretion.
- Orders may be cancelled due to:
- Product unavailability
- Payment issues
- Incorrect pricing or product information
- Customers can request cancellation before
the order is dispatched.
6. Shipping & Delivery
- We deliver across India through trusted
logistics partners.
- Delivery timelines are estimates and may
vary due to:
- Location
- Weather conditions
- Courier delays
- Nirmal Agro Foods is not responsible for
delays beyond our control.
7. Return, Refund & Replacement
Policy
Due to the nature of food products:
- Returns are accepted only if:
- The product is damaged, defective, or
expired
- Incorrect product is delivered
- Customers must raise a complaint within 48
hours of delivery with proof (photos/videos).
- Refunds or replacements will be processed
after verification.
8. Quality & Storage
Responsibility
- We ensure products are packed hygienically
and meet quality standards.
- Customers are responsible for proper storage
after delivery.
- We are not liable for damage due to improper
storage or handling after delivery.
9. Intellectual Property
- All content on this website (text, images,
logos, design) is the property of Nirmal Agro Foods.
- Unauthorized use, reproduction, or
distribution is strictly prohibited.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to harm or disrupt the website
11. Limitation of Liability
- Nirmal Agro Foods shall not be liable for:
- Indirect or consequential damages
- Delays in delivery due to external factors
- Allergic reactions or misuse of products
Customers are advised to read
product labels carefully before use.
12. Compliance with Laws
- These Terms comply with applicable Indian
laws, including:
- Information Technology Act, 2000
- Consumer Protection Act, 2019
- Food Safety and Standards regulations
13. Privacy
Your use of this website is also
governed by our Privacy Policy.
14. Modifications to Terms
We reserve the right to update or
modify these Terms at any time. Changes will be effective upon posting on the
website.
15. Governing Law &
Jurisdiction
- These Terms shall be governed by the laws of
India.
- Any disputes shall be subject to the
jurisdiction of courts in Thrissur, Kera